Our Good Vibes Guarantee
If you are unhappy with your website during the Template Personalisation Stage, you may request a full refund. If you have signed off on your website design no refund will be available.
In order to be eligible for a 100% refund you must meet the following conditions:
- You must give us the opportunity to re-design your website to meet your desired outcome
- Your request must be provided in writing via email within 30 days from receiving the initial website design.
- The request must be submitted before you sign off on your website design stating clearly your reasons for cancelling and why you are unhappy with your website.
We will not provide a refund in the following situations:
- You cannot request a refund if you have already signed off on your website design.
- If your request is due to your own change of mind regarding the completion of the website.
- If you cease business operations during the Template Personalisation Stage of your website.
- Additional services to your website are not refundable eg. domain names, plugin licences etc
If you are eligible for a refund, we will ask for your bank details to process your request within 2-5 working days. Refunds may exclude the cost of non-refundable additional services.